SEO Google CEO Addresses Gemini AI Blunder: Unacceptable Issues and Future Improvements

February 29, 2024 - Reading time: 2 minutes

In an internal memo, Google's Chief Executive Officer (CEO), Sundar Pichai, called the recent issues with problematic text and image responses in the Gemini app "problematic" and said they “have offended our users and shown bias.” The news was first reported by Semafor.

Pichai’s memo stated that the teams have been working around the clock to address these issues, and that the company will instate a clear set of actions and structural changes, as well as “improved launch processes.”

Addressing the AI Bias Issue

"We've always sought to give users helpful, accurate, and unbiased information in our products," Pichai wrote in the memo. "That’s why people trust them. This has to be our approach for all our products, including our emerging AI products."

Moving Forward with Gemini AI

"Our mission to organize the world's information and make it universally accessible and useful is sacrosanct. We'll be driving a clear set of actions, including structural changes, updated product guidelines, improved launch processes, robust evals and red-teaming, and technical recommendations."

Learning from the Mistakes

"Even as we learn from what went wrong here, we should also build on the product and technical announcements we've made in AI over the last several weeks. That includes some foundational advances in our underlying models e.g., our 1 million long-context window breakthrough and our open models, both of which have been well received."

Focusing on Building Helpful Products

"We know what it takes to create great products that are used and beloved by billions of people and businesses, and with our infrastructure and research expertise we have an incredible springboard for the AI wave. Let's focus on what matters most: building helpful products that are deserving of our users' trust."

In conclusion, Google CEO Sundar Pichai addressed the recent Gemini AI blunder as "unacceptable" and has assured employees that improvements will be made to ensure accuracy and unbiased information in their emerging AI products.

DW Staff

David Lintott is the Editor-in-Chief, leading our team of talented freelance journalists. He specializes in covering culture, sport, and society. Originally from the decaying seaside town of Eastbourne, he attributes his insightful world-weariness to his roots in this unique setting.