Read before you switch to Octopus

April 14, 2021 - Reading time: 5 minutes

Pricing – is it fair and honest?

Octopus Energy makes clear they’re not the cheapest, so who is? The truth is many of the energy companies that try to undercut the rest of the market end up going bust. 24 energy companies went bust in a year doing exactly this.

Octopus Energy offers a consistent fair price and they take a much smaller margin than the largest energy suppliers. Most homes can save money by switching to Octopus Energy, and they want you to switch not only for a year but to have a long lasting relationship with you as a customer. That’s why you can swap tariffs at any time, they won’t lock you into a contract or massively hike up your prices after that initial “good deal”.

Better yet there’s no exit fees, so if you decide it’s not a good fit switching away is as hassle-free as signing up.

Customer Service

Although Octopus Energy is famous for their customer service, they’re honest about not being perfect. Octopus now have over 2 Million customers so what do they think?

Octopus have been pretty popular on the customer service awards scene. They’ve won Which Recommended Supplier 2021 (the only energy provider to win 4 years running), Uswitch Supplier of the year 2021 and the Renewable Association’s Company of the Year 2020.

If that wasn’t impressive enough they have scored Excellent on Trustpilot with over 50,000 customer reviews. Octopus don’t have to blow their own trumpet – their customers are doing it for them.

Green Energy as Standard

We would all like to do our bit for the environment right? Switching to Octopus is an easy way to invest in the future of our planet, all of their electricity comes from renewable sources such as wind, solar and hydro. They’ve recently become the one of the largest renewable generation operators, not just in the UK but the whole of Europe. You can even choose the special, Super Green tariff for a small extra cost to carbon offset your gas.

Not your Average Supplier

How many of your previous suppliers run massive giveaways, pub quizzes and have even gifted a year’s worth of energy bills for free?

Octopus Energy definitely are a social bunch and really break the standard energy supplier trope. They’re all about bringing a bit of happiness to their customers in a famously dull industry.. maybe that’s why their logo is so darn cute!

To look even further they have some pretty innovative smart tariffs out Agile Octopus or Octopus Go? These are a game changer when it comes to energy usage and if you’re a bit techy or live with someone who is, these would be right up your alley.

Which Energy Provider comes out on top?

Changing Energy Provider has always seemed like a chore to us, something permanently sat on top of the to-do list. Well Octopus Energy has made it a whole lot easier to box that task off. It’s so quick to sign up you’ll wonder why you didn’t do it sooner.

From our deep dive into the energy market Octopus came out on top, winning award after award and raking in 5 star reviews.

Switching is super simple. It only takes a few minutes and it can all be done online.

Switch here:

DW Staff

David Lintott is the Editor-in-Chief, leading our team of talented freelance journalists. He specializes in covering culture, sport, and society. Originally from the decaying seaside town of Eastbourne, he attributes his insightful world-weariness to his roots in this unique setting.